IT Management

As your company grows and becomes more reliant on IT than ever before, you are likely to require an IT department to support your staff, a helpdesk to answer their technical support questions and a single point of contact to prioritise and manage your company’s IT requirements.

It’s very likely that you will be looking for proactive IT support – which effortlessly moves your IT infrastructure forwards, enabling you to focus on your priorities – the day-to-day running of your business.

What you can expect when working with us:

Service Level Agreements

Our SLAs and response times are tailored to your requirements, and include:-

• 1 hour
• 4 hour
• Same day

So you can rest assured that urgent queries will be answered efficiently and within the agreed turnaround time.

Helpdesk

We use a robust, industry leading support desk solution for all of our retained IT management clients.

You will receive an acknowledgement to all queries and a SMART response; specific actions, measurable by above SLAs, in an achievable and realistic timescale.

RMM Remote Monitoring/Security/Patching

As part of our IT management, we operate a remote monitoring solution from industry leading providers. This enables us to proactively respond to any problems with Windows Updates and other matters, including:-

• Monitoring operating system event logs
• Network scanning and IP monitoring
• Checking for devices on the network
• Checking Windows® updates
• Performing reboots, maintenance windows and system scans
• Remote configuration/fixes/changes
• Verifying, monitoring and updating antivirus and antimalware software
• Assistance with backup/restore
• Spotting trends and recommending strategies