IT Management
Flexible IT support – on demandAs your company grows and becomes more reliant on IT than ever before, you are likely to require an IT department to support your staff, a helpdesk to answer their technical support questions and a single point of contact to prioritise and manage your company’s IT requirements. It’s very likely that you will be looking for proactive IT support – which effortlessly moves your IT infrastructure forwards, enabling you to focus on your priorities – the day-to-day running of your business. What you can expect when working with us: Service Level AgreementsOur SLAs and response times are tailored to your requirements, and include:-
So you can rest assured that urgent queries will be answered efficiently and within the agreed turnaround time. HelpdeskWe use a robust, industry leading support desk solution for all of our retained IT management clients. You will receive an acknowledgement to all queries and a SMART response; specific actions, measurable by above SLAs, in an achievable and realistic timescale. RMM Remote Monitoring/Security/PatchingAs part of our IT management, we operate a remote monitoring solution from industry leading providers. This enables us to proactively respond to any problems with Windows Updates and other matters, including:-
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