Flexible IT support – on demand
As your company grows and becomes more reliant on IT than ever before, you are likely to require an IT department to support your staff, a helpdesk to answer their technical support questions and a single point of contact to prioritise and manage your company’s IT requirements.
It’s very likely that you will be looking for proactive IT support – which effortlessly moves your IT infrastructure forwards, enabling you to focus on your priorities – the day-to-day running of your business.
What you can expect when working with us:
Service Level Agreements
Our SLAs and response times are tailored to your requirements, and include:-
- 1 hour
- 4 hour
- Same day
So you can rest assured that urgent queries will be answered efficiently and within the agreed turnaround time.
We use a robust, industry leading support desk solution for all of our retained IT management clients.
You will receive an acknowledgement to all queries and a SMART response; specific actions, measurable by above SLAs, in an achievable and realistic timescale.
RMM Remote Monitoring/Security/Patching
As part of our IT management, we operate a remote monitoring solution from industry leading providers. This enables us to proactively respond to any problems with Windows Updates and other matters, including:-
- Monitoring operating system event logs
- Network scanning and IP monitoring
- Checking for devices on the network
- Checking Windows® updates
- Performing reboots, maintenance windows and system scans
- Remote configuration/fixes/changes
- Verifying, monitoring and updating antivirus and antimalware software
- Assistance with backup/restore
- Spotting trends and recommending strategies